Returns policy

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Following is extracted from the general conditions of sales (“contract”)


9.1. Please note that if you’re not a consumer in the meaning of Directive 2011/83 / EU of the Parliament European and of the Council, you will not be able to exercise your right of withdrawal such as defined in Article 9 of this Agreement. 

9.2. Period : You have the right to revoke the contract without stating specific reasons within a period of 14 days. You can exercise your right of withdrawal within a period of 14 days to count the day when you or a third party designated by you ( other than the carrier ) (i) receive the products purchased, or (ii) receive the final product or piece s ‘it is an Order of several Products or parts with partial deliveries. If you have indicated several third party, you can exercise your right of withdrawal within 14 days to count the day when the last third receives the (last) product or the ( last ) piece. To respect the right of withdrawal, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the expiry of the period of withdrawal.        

9.3. How to exercise your right : You can exercise your right of withdrawal by informing Us of your decision to terminate all or part of the Contract. To do this, you can either :     

  1. Use the form of withdrawal that you find in the last page of this Agreement; or
  2. deliver a further statement without equivocation of revocation of the contract ; or
  3. send us via , a declaration without equivocation in which you we inform of your decision to revoke the contract. If you make use of this possibility, We will send you a confirmation of receipt of your revocation on a durable data medium ( eg e-mail) without delay.  

9.4. Costs of returning Products: If you exercise your right of withdrawal, the costs related to the return of products by courier according to the price set by the courier service that you decide to use are at your expense.  

9.5. Product return process : The Products for which you exercise your right of withdrawal must be returned by post to the following address :, Straatsburgdok Noordkaai 3, 2030 Antwerpen, Belgium. You must return the products within a period of 14 days to count the days where you We ‘ve informed of your decision to exercise your right of withdrawal in accordance with Article 9.3 above.           

9.6. Verification of Products : When we receive a returned product, We will check the Product(s). You can be held responsible for loss of value if the value of or the goods returned decreases because of handling of the product(s), except when it was necessary to establish the nature, characteristics and functioning of the product(s).  

9.7. Refunds : If you exercise your right of withdrawal, We will refund all your payments for the Product, including, where applicable, delivery charges. However, if you have opted for an urgent delivery of the product, we will only refund the cost of delivery to the type least expensive that we typically offer. Except requested differently, we will use the same means of payment than the one that you have used for the transaction initial. In any state of cause, you ‘ll have to pay fees as a result of a such reimbursement. This refund will be made no later than 14 days to count from the date on which you We’ve informed of your decision to exercise your right of withdrawal. However, we reserve the right to withhold the reimbursement until we have received the products in return, or you have provided the proof of returning the products, according to the first event.    

9.8 Exceptions to the right of withdrawal:

  • custom made colors
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